Privacy policy

This privacy policy applies between you, the user of this website and Sussex Hats Limited, the owner and provider of this website. To reflect the range of products available, Sussex Hats Limited also trades as Isabella Josie. Sussex Hats Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all personal data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

This privacy policy is intended to be read alongside, and in addition to, the privacy policy provided by Shopify Inc., which governs the operation of the Shopify platform and the processing of data carried out by Shopify on our behalf.

 

 

DEFINITIONS AND INTERPRETATION

In this privacy policy, the following definitions are used:

Data
Collectively all information that you submit to Sussex Hats Limited via the website. This definition incorporates, where applicable, the definitions provided in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Cookies
A small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website. Details of the cookies used by this Website are set out in the Cookie Policy below.

Sussex Hats Limited / Isabella Josie / we / us
Isabella Josie, Sussex Hats Limited, 10 Castle Mews, Tarrant Street, Arundel, West Sussex, BN18 9DG.

UK Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.

User / you
Any third party that accesses the website and is not either (i) employed by Sussex Hats Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Sussex Hats Limited and accessing the website in connection with the provision of such services.

Website
The website that you are currently using, www.isabellajosie.com, www.sussexhats.co.uk and any sub-domains of these sites unless expressly excluded by their own terms and conditions.

Unless the context requires a different interpretation: - the singular includes the plural and vice versa; - references to clauses are to clauses of this privacy policy; - a reference to a person includes firms, companies, government entities, trusts and partnerships; - “including” means including without limitation; - references to statutory provisions include any modification or amendment; - headings and subheadings do not form part of this privacy policy.

 

 

SCOPE OF THIS PRIVACY POLICY

This privacy policy applies only to the actions of  Sussex Hats Limited and Users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media or third-party websites.

 

 

DATA COLLECTED

We may collect the following personal data from you: - Name; - Contact information such as email address and telephone number; - Billing and shipping address; - Demographic information such as postcode, preferences and interests; - IP address (automatically collected); - Web browser type and version (automatically collected); - Operating system (automatically collected); - A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).

 

 

OUR USE OF DATA

For the purposes of UK GDPR and the Data Protection Act 2018, Isabella Josie at Sussex Hats Limited is the data controller.

We will retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. User accounts may be retained until deleted by you or by us.

Unless we are obliged or permitted by law to do so, your data will not be disclosed to third parties except as necessary to provide our services.

Personal data is stored securely in accordance with data protection legislation. For more details, see the section below (Security).

We may use your data for the following purposes: - internal record keeping; - processing and fulfilling orders; - improvement of our products and services; - communication relating to your account, orders or enquiries; - sending marketing communications where you have opted in; - market research and analytics; - maintenance and protection of data.

CCTV: We operate CCTV (closed-circuit television) systems within and around our premises for the purposes of maintaining the safety and security of our staff, customers, and property, as well as helping to prevent and detect crime. Images captured may be recorded and stored securely and accessed only by authorised personnel when necessary. CCTV footage may be shared with law enforcement authorities or other relevant bodies where required by law or in connection with an investigation. All CCTV systems are operated in accordance with applicable data protection legislation, and signage is displayed on the premises to inform individuals that surveillance is in operation. Footage is retained only for as long as necessary for the purposes for which it was collected, after which it is securely deleted.

 

SHOPIFY PLATFORM AND THIRD-PARTY SERVICES

Our website is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services. Your data may be stored through Shopify’s data storage, databases and general Shopify applications. Shopify stores data on secure servers behind a firewall.

Payment transactions are processed through third-party payment gateways such as Shopify Payments, PayPal or Stripe. These providers adhere to industry security standards, including PCI-DSS requirements. During checkout, you are subject to the privacy policies of the relevant payment provider.

 

 

LINKS TO OTHER WEBSITES

This website may contain links to other websites. We have no control over those websites and are not responsible for their content or privacy practices. You are advised to read the privacy policies of any third-party websites you visit.

 

 

YOUR DATA PROTECTION RIGHTS

Under UK GDPR, you have the following rights: - the right to be informed; - the right of access; - the right to rectification; - the right to erasure (the right to be forgotten); - the right to restrict processing; - the right to data portability; - the right to object; - rights relating to automated decision-making and profiling.

Requests relating to these rights should be sent to hello@isabellajosie.com.

 

 

SECURITY

We take appropriate technical and organisational measures to safeguard your personal data. However, transmission of information over the internet is not completely secure and is carried out at your own risk.

 

COOKIE POLICY

This Cookie Policy explains how Sussex Hats Limited (“we”, “us” or “our”) uses cookies and similar technologies on our website.

This Cookie Policy should be read together with our Privacy Policy and our Terms and Conditions, which explain how we collect, use and protect personal data more broadly.

 

 

ABOUT US

Sussex Hats Limited 
Registered in England and Wales
Company Registration Number: 17096902

Registered Office:
Isabella Josie
Sussex Hats Limited
10 Castle Mews
Tarrant Street
Arundel
West Sussex
BN18 9DG

Email: hello@isabellajosie.com

 

WHAT ARE COOKIES?

Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. Cookies help websites function correctly, remember your preferences and improve your browsing experience.

Some cookies are essential for a website to operate, while others help analyse how the site is used or support marketing and advertising activities.

 

 

HOW WE USE COOKIES

Our website is hosted on Shopify Inc. Shopify uses cookies and similar technologies to power and improve the platform, including enabling core site functionality, secure checkout, analytics and fraud prevention.

Cookies used on our website may be set by us (first-party cookies) or by trusted third parties such as Shopify and analytics providers (third-party cookies).

 

 

TYPES OF COOKIES WE USE

Strictly Necessary Cookies
These cookies are essential for the operation of our website. They enable basic functions such as page navigation, access to secure areas, shopping basket functionality and payment processing. The website cannot function properly without these cookies.

Analytical / Performance Cookies
These cookies allow us to recognise and count the number of visitors and see how visitors move around the website. This helps us improve how the website works, for example by ensuring users can find what they are looking for easily.

Functionality Cookies
These cookies are used to recognise you when you return to our website. They enable personalisation, such as remembering your preferences, region or language selection.

Marketing Cookies
Marketing cookies may be used to deliver relevant advertising and measure the effectiveness of marketing campaigns. These cookies may track your browsing activity across websites.

 

 

SHOPIFY AND THIRD-PARTY COOKIES

As our store is hosted on Shopify, Shopify may place cookies on your device to support essential store functionality, analytics, security and fraud prevention.

Some third-party apps or services integrated into our Shopify store (such as analytics or email marketing tools) may also place cookies. These third parties are responsible for their own cookies and privacy practices.

For further information on how Shopify uses cookies and personal data, please refer to Shopify’s Privacy Policy:
https://www.shopify.com/uk/legal/privacy

 

 

CONSENT AND COOKIE CONTROL

When you first visit our website, you will be shown a cookie consent banner allowing you to accept or manage your cookie preferences, except for strictly necessary cookies which are always enabled.

You can also control or delete cookies through your internet browser settings. Please note that disabling cookies may affect the functionality of the website, including the ability to make purchases.

 

 

HOW TO MANAGE COOKIES

Most web browsers allow you to: - see what cookies you have and delete them individually; - block third-party cookies; - block cookies from specific websites; - block all cookies.

For more information, please consult the help section of your browser or visit www.aboutcookies.org.

 

 

CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in law, technology or our business practices. Any updates will be posted on this page.

 

 

CHANGES TO THIS PRIVACY & COOKIE POLICY 

We reserve the right to update this privacy policy at any time. Any changes will be posted on the Website and will take effect immediately.

If you have any questions about this privacy policy, please contact us at hello@isabellajosie.com.

Last updated: 22nd March 2026